Frequently Asked Questions.
Welcome to our FAQ page! Below, you'll find answers to some of the most common questions we receive. If you have additional queries, please don’t hesitate to reach out to us at hello@pusaka.co.uk.
What is Pusaka Jewellery ?
Pusaka means "treasure" or "heirloom" in Indonesian. We are a London-based jewellery studio specialising in handmade filigree craftsmanship, offering both ready-to-wear pieces and bespoke designs. All our jewellery is created with care and precision in our London studio.
What materials do you use for your jewellery ?
Crafting delicate filigree jewellery requires highly malleable materials to achieve its intricate designs. For this reason, we work exclusively with high-purity precious metals, including 925 sterling silver, 999 fine silver, and 18-karat to 22-karat gold, ensuring the necessary pliability and enduring quality.
We strive to source materials as ethically and sustainably as possible. Whenever feasible, we use recycled metals to reduce environmental impact and support sustainable practices for miners and craftspeople.
Our gemstones are also responsibly sourced through a trusted ethical supplier, ensuring quality and ethical transparency.
Do you offer bespoke jewellery services ?
Yes, we offer bespoke commissions! Whether you’re looking for a unique engagement ring, a personalised gift, or something meaningful, we’d be delighted to bring your vision to life. More information about the process can be found here.
Creating bespoke jewellery is an intricate process. Depending on the design complexity and our workshop schedule, the lead time for bespoke service could range between 2 - 6 months to 1 year, so we recommend booking a consultation at least a year before your special day.
You can book an appointment through this link, or contact us at hello@pusaka.co.uk
I want to buy a ring, but I’m unsure about my size.
What should I do ?
If you’re unsure of your ring size, here are some options:
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Schedule a studio visit with us to have your size professionally measured.
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Use online tools such as [Find My Ring Size](https://www.findmyringsize.com)
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Download our ring size template from this link.
When measuring, consider the following:
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Ensure your hands are at a comfortable, normal temperature. Cold weather can shrink fingers slightly, while heat or water retention may cause swelling.
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Measure the specific finger you want the ring for, as finger sizes can vary between hands.
How do I place an order ?
You can shop directly on our website by selecting your desired item and proceeding through checkout.
If you want to customise or order bespoke pieces, please contact us directly at hello@pusaka.co.uk to discuss your desired design and timeline.
Can I try on your jewellery before purchasing ?
Yes! You’re welcome to book an appointment to visit our London studio. Please email us at hello@pusaka.co.uk to arrange a visit.
Do you offer discounts ?
We don't typically offer discounts for ready-to-wear items, as 5% of the profits made from the annual sales are dedicated to support and development of the crafts community we are working together with, either through training/workshops or investing in better equipment.
We do give special prices for returning customers who have previously commissioned engagement rings and are now ordering ceremonial rings or headpieces.
As well as this, we offer our loyal customers exclusive access to sample sales and complimentary invitations to fairs and shows where we showcase our work.
What payment methods do you accept ?
We accept all major credit and debit cards, as well as PayPal, ensuring a secure and seamless transaction process.
Payment can also be made by online bank transfers. Please contact us if you would like to pay by this method.
Where do you deliver, and what are the shipping options ?
Except for the EU and Northern Ireland, We deliver worldwide. Orders in the UK are shipped via Royal Mail Special Delivery, while international orders are shipped via FedEx International.
Delivery times vary based on the destination, and tracking details will be provided once your order has been dispatched.
Due to the new GPSR Laws, effective 13 December 2024 onwards, we can no longer ship our works to countries within the EU and Northern Ireland. This is far from ideal but with the current conditions, we couldn't afford the costs involved in meeting these new regulations.
What is your returns policy ?
We accept returns of ready-to-wear items within 14 days of delivery, provided the jewellery is unused and in its original packaging.
Sale, Bespoke or personalised items are non-refundable.
For more details, visit our Shipping & Returns page.
How should I care for my jewellery ?
Jewellery may lose its shine over time due to factors such as material properties, exposure to moisture, or daily wear. To preserve its brilliance:
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Be mindful of the materials silver and gold can go dull when in contact with liquids like perfume or alcohol, so apply perfume, cream or hair spray and allow it to dry fully before putting on jewellery
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Filigree jewellery by nature is quite delicate, so removing them during activities like working out, gardening, or heavy-duty work is highly advisable to avoid scratches or damage.
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When not in use please store them in the provided packaging and gently wipe it with the provided polishing cloth.
If your jewellery has lost its shine, we offer a one-time complimentary polishing service for our customers. Contact us at hello@pusaka.co.uk quoting your name and the serial number of yout items.
Do you offer repairs ?
Yes, we provide repair services for Pusaka Jewellery pieces. Contact us at hello@pusaka.co.uk with your serial numbers and details of the issue, and we’ll assist you in restoring your item.
Do you offer repurposing service ?
We can repurpose old or inherited jewellery, vintage finds, or high-street pieces into something new and meaningful. Please note:
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It is your responsibility to confirm the type of stones used in the original piece. We are not responsible for any damage to the original pieces during the repurposing process that occurs because of misinformation.
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Costs vary based on the piece and required work. Contact us at hello@pusaka.co.uk to discuss your project.
We hope this FAQ page answers your questions. If you need further assistance, feel free to get in touch through the button below. Thank you for choosing Pusaka by Edwin Charmain !